Frequently Asked Questions

Clean your pearls regularly using our jewelry cloth, or a clean cloth dampened with warm water.

Do not use any soap, brushes, or jewelry cleaning agents on your pearls.

The best way to store your pearls is to store them in a place that allows them to "breathe".

A jewelry pouch or a jewelry box are both ideal for storing pearls.

At MY PEARL, each pearl has been individually chosen for its clean surface and beautiful luster. We have very strict standards when it comes to our pearl selection process. We will only use Blemish-Free Pearls™, and our products will be outstanding when compared to our competitors.

We are proud to offer 30-day money back guarantee if you are not completely happy with your purchase.

We also offer a LIFETIME warranty on all products. Should your jewelry suffer a breakage or tarnishing due to manufacturing defect, we are committed to ensuring that your piece is replaced at no cost to you. To view our Free Lifetime Warranty click here.

Both freshwater and saltwater pearls display a range of natural color and orient. The type of host mollusk, the mollusk's living environment, the color of the inserted mantle tissue piece, and the nacre quality are the factors that can determine  different color in pearls.

Both cultured and natural pearls are real pearls. They are produced by pearl-bearing oysters either in freshwater or saltwater. The only difference is that a natural pearl is created by nature without any human assistance.

Natural pearls are extremely rare and are usually found in museums, like the pearls in the Crown Jewels of the United Kingdom.

Nearly all pearls sold today are cultured pearls.

Yes, they are all genuine cultured pearls. All of our pearls are grown in either freshwater or saltwater.

We do not sell imitation or fake pearls.

Generally speaking, it is perfectly acceptable to wear pearls everyday.

The beauty of pearls is that they are incredibly versatile, and can be worn with a variety of different outfits and styles. Whether you’re dressing for a formal occasion or just running errands, pearls are a classic accessory that can be incorporated into almost any look. From simple stud earrings to a multi-strand necklace, pearls can easily take an outfit from average to extraordinary.

Pearls are a type of gemstone made from a combination of calcium carbonate and conchiolin which forms an outer layer known as nacre. This material is very sensitive to acid, so when pearls come into contact with water, the water molecules can break down the nacre causing it to become brittle and discolored. The acidity of the water can also cause the pearl to lose its luster and shine.


Your jewelry is packaged in a beautiful MY PEARL Jewelry box perfect for gifting.

A lifetime. Because our pearl jewelry is made with high-quality pearls in solid 18k gold, 14k gold filled, and sterling silver, its beauty can literally last forever as long as you take good care of it.

As with all fine jewelry made with high purity precious metals, it tends to be very soft and is subject to bending, denting, and scratching. As such, extra care should be taken when handling all fine jewelry. Click Here for Pearl Care Guide

We can make changes to orders that are just placed on our site within 2 hours.

Orders that have already shipped cannot be changed or canceled. If your order has already been delivered, our customer care team will be happy to assist you to set up a return for you. Please note that we will not be able to accept a return for any items marked as Final Sale or items that had been personalized.

If you want to cancel or make changes to your order, please reach out to our customer care team at

MY PEARL Jewelry is proud to offer free USPS Priority shipping service on ALL orders at no additional costs.

You can track the status of your orders in your MY PEARL Jewelry account or on Order Status Page.

We will send you an order confirmation email after you place the order on our website, and once your order is ready to be shipped we will send you another email with you tracking number in it.

If your tracking number shows the package was delivered but you/or gift recipient are not able to locate the package, we are here to help! Before reaching out, please review the list below for helpful tips:

  • Check the tracking number to confirm that the package was delivered to your address and not a nearby Access Point. · Confirm that there are no activity log updates on the tracking number that stat the item was returned to the sender.
  • If you live in a house, check around your property thoroughly. Carriers will occasionally leave items in a discreet area to minimize the risk of package theft. It is often also helpful to check with neighbors.
  • If you live in a building with a concierge/mail room, confirm with them that they do not have it.

If you are still unable to locate the package after completing the above checks, please reach out to Please be sure to include your order number and the tracking number of the shipment that is missing. Our customer care team will help you get your order!

Please reach out to us within 30 days of the item being marked delivered. While we are happy to assist with all loss claims, regardless of when they were filed, we cannot guarantee refunds or replacements for claims filed more than 30 days after the package was marked delivered.

We accept most major credit cards and debit cards including:

  • MasterCard
  • Visa
  • Amercian Express
  • ApplePay
  • GooglePay
  • MetaPay
  • Paypal
  • Discover
  • Venmo
  • Diners Club

Yes, it is safe to use our website.

We understand that you may be concerned about the security of online payments. All the online transactions on our website are processed by secured onine processing solutions that encrypt your card details and personal information using SSL (Secure Socket Layer) technoloy.

No credit card or debit card details are held by MY PEARL Jewelry.